Confirmation Email after placing order

Good morning @WaqarAhmad,
It usually doesn't take that long, but it depends on what exactly you ordered. If you ordered it with a device, your credit rating will be checked and this can take some time.

Best regards,

RhobarDerIII

Thank you so much for your kind response

@RhobarDerIII I have one more question, how I can check my installement plan becayse on My O2 there is not option to see it.

Looking forward to hearing from you soon.

@WaqarAhmad 

The installment plan is only available once my Handy has been approved. The contract number must then be registered in order to view it online.

I have 2 different devices on installment, so how I can check them? can you please help me? 
@Bumer 

@WaqarAhmad If you run everything via one customer number, then you can see them in my O2 as soon as they have been confirmed.

Beste regards

RhobarDerIII

@WaqarAhmad 

Have you already received an order confirmation for both?

Yes I have these device from last couple of months and I am paying monthly installment via sepa but these are not mobile devices.
I have apple watch and airpods 

Register the contract number.

Registration

Hello @WaqarAhmad ,

have you been able to register your myHandy contracts and check on the installment plans with the help of Bumer and RhobarDerIII or can we still support you in some form?

Kind regards, Sven

Hello @o2_Sven,
Thank you so much for reaching out, I might sound dumb here but honestly, I don’t know where to find the contract number to register. Is it on the contract letter when I purchased the SIM card? 

Hello @WaqarAhmad ,

if you are registering a normal mobile contract then you’d use the phone number for the registration. Th contract number is specifically needed when you are registering a myHandy contract. You’d find the needed number on the bill that you should have received.

Kind regards, Sven

Hello @o2_Sven @RhobarDerIII @Bumer,
I hope you are doing great and in good health.
I received a message from o2 a couple of days back that my order WSHW****** was handed over to DHL but DHL didn’t contact me so basically I have no idea where my order is. Can you please help me out with this?

Any response and help would be highly appreciated.

Kind Regards,
Waqar

Edit by o2_Steffen: Order Number removed 12.03.2024/10:44

Hallo @WaqarAhmad, according to your number, the hardware was already shipped on March 7, 2024.

You still haven't received it?

Best regards

Steffen

Hey @o2_Steffen,
Thank you so much for reaching out, yes I received it today. 

Regards,
Waqar

Hello @WaqarAhmad,

Great that you have received your device in the meantime 💙

I wish you much fun with it. Please feel free to contact us here at any time if you need assistance.

Best regards

Kathi 🌞