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confirm cancel of contract

3
Neuling

Hello please I need help I want to cancel the contract on my number I have note the termination online and I need to call and confirm it but I don’t understand German so can anybody do it online for me please?

Edit o2_Larissa: moved to English o2 Community: Mobile

Lösung von Bollermann

It's not possible to cancle it here. 

 

You can write a cancellation letter and 

send it to 

 

Telefonica Germany GmbH & Co OHG

Kundenbetreuung

90345 Nürnberg 

 

or Fax 01805 571766 

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    2 Antworten

    Bollermann
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    • BollermannStar
    • 27391 Antworten
    • Lösung
    • 11. Oktober 2021

    It's not possible to cancle it here. 

     

    You can write a cancellation letter and 

    send it to 

     

    Telefonica Germany GmbH & Co OHG

    Kundenbetreuung

    90345 Nürnberg 

     

    or Fax 01805 571766 

    Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
    o2_Larissa
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    • o2_Larissa
      o2_Larissa
    o2_Larissa
    • o2_LarissaTeam
    • Team
    • 9164 Antworten
    • 18. Oktober 2021

    Hi @3no,
    Welcome to our community. It's a pity that you want to leave us. If you can't or don't want to confirm the online cancellation notice by phone, please send us a letter by mail or fax to the address mentioned by @Bollermann. Please be sure to include your customer or phone number, so that our colleagues know which contract you no longer use.
    Kind regards
    Larissa

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