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Complaint Regarding Unexpected Charges on My Telefónica Germany (o2) Bill

  • February 1, 2025
  • 4 Antworten
  • 75 Aufrufe
Z
Besucher:in

 

Dear Telefónica Germany Customer Service,

 

I am writing to formally express my concern regarding unexpected charges on my recent bill. I recently signed a contract for the o2 Mobile M Online (2024) plan, which includes:

1Monthly tariff after discounts: 16.49

2Monthly device installment: 37.00

3Total expected monthly charge: 53.49

 

However, on my recent bank statement, I noticed that Telefónica Germany deducted 41.05 and 37.00, totaling £78.05, which is significantly higher than the agreed amount.

 

Additionally, I had already made a prepayment of £185.99, which included:

1 Down payment for the device: £181.00

Shipping fees: £4.99

Please provide me with an official invoice detailing these charges and let me know how this issue can be resolved. If necessary, I am willing to escalate this matter further.

 

I appreciate your prompt assistance in resolving this issue. I look forward to your response.

 

Best regards,

Zakaria Aniba

edit o2_Gerrit 01.02.2025 moved to English O₂ Community: Mobile

Lösung von o2_Gerrit

Hello ​@Zakaria aniba,

welcome to our o2 Community 🙂

I could take a look, the 181,00 € downpayment have been considered when setting the 36 monthly rates at 37,00 € then it is the total amount of 1513,00 €.

The current bill for your mobile contract contains the basic fee for 2 days ands 29,99 € one time connection charge. Wiutht he upcoming invoice it will be 16,89 €.

You can see and download the invoice via your customer account.

Best Regards,

Gerrit

 

    4 Antworten

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • February 1, 2025

    To avoid any misunderstandings, this is a forum and not customer services or the place for a formal complaint if that is your intention.

    Log into the customer portal or the app to download the invoice. If it is a new contract there is a connection charge to pay for the mobile contract, which is probably the reason for the higher invoice in the first month.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Gerrit
    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • Lösung
    • February 1, 2025

    Hello ​@Zakaria aniba,

    welcome to our o2 Community 🙂

    I could take a look, the 181,00 € downpayment have been considered when setting the 36 monthly rates at 37,00 € then it is the total amount of 1513,00 €.

    The current bill for your mobile contract contains the basic fee for 2 days ands 29,99 € one time connection charge. Wiutht he upcoming invoice it will be 16,89 €.

    You can see and download the invoice via your customer account.

    Best Regards,

    Gerrit

     

    Z
    Besucher:in
    • Zakaria aniba
    • Autor
    • Besucher:in
    • February 2, 2025

    ​@o2_جيريت 

    Thanks for your explanation. I just want to confirm that, after the discount, the tariff price in my contract is £16.49, not £16.89.

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • February 4, 2025

    Hello ​@Zakaria aniba,

    yes, I am sorry, that was my mistake. It will be 16,49 €.

    Best Regards,

    Gerrit

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