Classic S Flex Vertragsbeendigung

What excuses does o2 have? Is it possible that you provided incorrect information?

https://info.o2online.de/kuendigung/

I did, first application they sent me a letter in which they said they could not reconcile. I spoke with the hotline and they told me they were able to verify the information provided by me and that they could not see why it was not processed, they said it may have been a technical error of their system. How is that my fault they did not answer though. Then they asked me to repeat the application which i did, and wait 24h for confirmation of termination. I did and so far nothing has received by my end. Total disappointment, i think this one will have to be addressed to the Bundesnetzagentur and possibly the finanzaufsicht for PSD2 regulation violations as they still keep charging my bank account 

It's best to wait here for an o2 employee to take a look at it.

Thanks for your time Boomer, much appreciated 

delete your customer number again.

Hi Gerrit. 

Thanks for your involvement, I hope you will be in position to help me.

As regards verification of data in my applications for the termination of my contract (05.03.2025 um 20:18:12 Uhr and 13.03.2025 um 11:04:47 Uhr), these were indeed verified by your colleague at the english hotline, with whom I spoke on 13.03.2025 at around 11;20CET.

Your good colleague told me that he does not understand why the initial request did not pass processing, but he told me explicitly that he would look to it and I would have a confirmation for the termination in 24h. I gave 48h, but still nothing. I can log in my account with username, password and personal customer ID which was delivered by letter to my address and now you are telling me that my birth date is wrong and you cannot identify me and that i have to provide you with my passport details? This does not sound right. You (O2) certainly did not ask me for my passport when you were charging my bank account. 

Long story short, can someone see to the cancellation of my contract as per my consecutive requests or do i have to resort to the various authorities? This is a nightmare. Even if the birth date was wrong, which it is not,  I still spoke with your hotline, by staff of which i was identified as the contract holder and they should have put forward the cancellation. Is O2 still a serious and ethical company? I am  struggling to determine, but my experience is very negative I have to confess. 

Thanks for your efforts to assist, I am up against O2 and certainly not any O2 staff personally. 

Best regards 

Georgios 

​@Bobos 

we received your last cancellation request but it is not solved by now. 

The cancellation department will take care of it within a few days.

Greetings

Manga

Hi Manga, thanks very much for looking into it, it is immensely appreciated. 

Best regards 

​@Bobos 

you will get a confirmation as soon as the cancellation is in progress.

Please be a little patient. 

Greetz

Dear O2 representatives, in the meantime, Vodafone who is the provider to whom i changed during my apartment move, sent me an official letter today by which they inform me that they applied to O2 for the cancellation of my contract at the moment of change of providers, as I had instructed them and as is, I believe, my legal right, and that O2 refused to cancel the contract. Now i can ask again if O2's behavior is one of an ethical company or not? Do I really have to lawyer up to get my contract cancelled? Or take leave from my work to go to the authorities? Honestly now are we serious? Can someone put an end to this? Please, and thanks😪

Hello ​@Bobos ,
the contract will be terminated on 18.04.2025. 
The termination was entered on 17.03.3035. When was the letter from Vodafone sent? 
Did the dates possibly overlap? 
Kind regards, 
Solveig