Chromebook is not delivered

Hello ​@Jug23 ,
welcoem to our o2 Community 😀
When did you buy the mobile phone? 
Was it this promotion  Google Pixel 9 Pro mit Vertrag | Günstig kaufen bei o2
Did your register here ? 
You are not registered here with your contract data. 
I therefore have no access to your data. 
Have you already contacted the Hotline ? 
Our English-speaking postpaid and landline support for you:   089 66 66 30 08 1
Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays
Kind regards,
Solveig 

Hello ​@o2_Solveig 

Mobile was bought on 31 Dec 2024 and was delivered on 08 Jan 2025. I had tried registration before and after 14th day, unfortunately registration was failing with error no entry found. After consultation with O2 colleagues in shop, they updated my email ID again in some system.

Hi ​@Jug23, thank you for your answer. What happend after they updated your email in the system?

Kind regards, Ines.

Hi ​@o2_Ines ​@o2_Solveig  I was then able to receive code to initiate registration for Chromebook, but hardware is not available. How can that happen? A new Google pixel 9 pro must have mapped to a Chromebook part of this offer.

Please use the reference number in attach for further investigation.

Edit o2_Ines: removed feference number 

Hi ​@Jug23, Since a few days have passed, I wanted to see if you had made any progress and whether there was any news about the hardware extra.

Did you follow the tip from Solveig and contact the English Hotline?

BR, Senay

Hello ​@o2_Senay  ​@o2_Solveig  ​@o2_Ines 

I had contacted hotline, they are saying O2 cannot do anything, I have to talk to Google Pixel customer care.

Absolutely unprofessional from O2.

Hello ​@Jug23,

that is unfortunate that according to the colleagues in our hotline, there is no way to intervene.

Best Regards,
Gerrit