Charges after termonation of contract

Nobody here can contact you via email. Have you looked at the invoices to see what exactly you were charged for?

If you terminated the contract on 29th July there is no way it could have already ended on 14th August as the minimum notice period is one month.

for period 1 5.08.2026-14.09.2026
to see more details go to o2 site which i canot login because my contract is terminated! still reciebeing charges every month 

is it not 1 month if you move to another country and attach unregistration from house

Please stop typing in bold!

The dates do not make sense. If that is a question, yes, if you move abroad it is one month (at the earliest from the date of deregistration in Germany). When did you move?

Did you receive confirmation that the contract had been terminated?

nobody types in bold it is copypaste from original message.

de rigistration is from day 5 of august. i recieved confirmation that they recieved my petition to cancelation. I never recieved confirmation but 4 days before when login to 02 account it says 4 days till termination of contract. Moved 11 of august

Then the earliest date the termination can be effective is 5th September. If you did not receive confirmation maybe something was missing. Did you also send proof of permanent residence abroad?

The best thing to do would be to contact O2 via the contact form and clarify the status.

yes of course, 

It was desired termination date 14.08 and with proof of unregistration from home it is possible.

11 of august in my profile was indicated 4 days till termination of contract

Hello ​@tashans,

welcome to our o2 Community 🙂

From here we cannot see your contract, as you are registered here with a prospect account which is not linked to your contract.

The best way then is to ask via our contact form what is the status of your contract and the reason for the amount of your bill.

Best Regards,

Gerrit

Hello! Of course I m not registrated with my email because the site says that email is already registrated and i cannot login since number is already blocked and i recieve an error when i put my number, I already provided you my tel number so you could find me but ok i share here my personal email as well just to solve it asap : XXXXXX. As for your form i cannot fullfill it simce i cannot login to my account since i get wrror when i put my tel number i had contracted. So it is impossible to fullfill it. You can check my contract by email and my client number XXXXX

Edit o2_Antje: Personal Data removed / 28.09.2026

Why do you post your personal data in a public forum? 

You should not post personal details in a public forum!

As already mentioned, nobody can contact you from here. You need to get in touch with o2 via the contact form: https://www.o2online.de/kontakt/. You don’t need to log in to do that.

I repeat i cannot contact it since it ask me to login and i cannot login 
What else i should do ?

I repeat you do not need to log in.  Just go here and complete the form: Kontaktformular

Please do not post your personal date in our public community, ​@tashans.

For data security reasons from our o2 community we have only the possibility to access data of contracts which are registered with a user account here.

Could you try the link provided by bs0 to contact us via our contact form?

Try to log out here beforehand: 

Best Regards,

Gerrit

no a cannot since i cannot login via contract email and i cannot use contact form without logiin 
 

Try to open the contact form via an InPrivate tab in your browser, ​@tashans, so that a login here in our community cannot interfere.

Best Regards,

Gerrit

open in incognito

choosing proof of cancelation option and STILL need to login

That is indeed strange that you are asked to login when opening our contact form, ​@tashans.

Are you also shown the login mask when accesssing our contact form via our webpage: Kontakt aufnehmen und Hilfe finden | o2

You can also contact our english hotline via the 089 66 66 30 08 1.

Best Regards,

Gerrit

No it askes me login only when i choose option i just names.

Cannot call from outside of germany, tried from diffirent phones and getting error of call. Wouldnt be disturbing people her ein forum if I could just call from outside of germany

no solution i guess

Choose "other" (Sonstiges) as an option in the contact form

I just tried to send a contact form from a different device choosing an issue and did sent it without the need to login, ​@tashans.

Could you try again as bs0 suggested?

Best Regards,

Gerrit

With other finnaly worked! Thanks
Appreciate the soon answer. Request is from t****.**178@gmail.com

That is good, ​@tashans, please keep us updated here as well 🙂

Best Regards,

Gerrit