Hello
I just put my Prepaid-simcard in my phone and I got a message that I have been charged for a Surf-Dayflat package since I activated my Internet. However, I have made sure always turn off cellular data every time I put the sim card in my phone, as I do not want to pay for data I wont use. This has worked every time so far, but now I got charged today. Is there any way I can get this reimbursed?
Thank you in advance.
Lösung von o2_Manga
Hi
welcome to our community. Nice to meet you.
Did you check if you blocked the WLAN support in your phone if you don’t want to use any mobile data at all. This feature is usually always on and has nothing to do with the mobile data in general. There is a possibility to block all data services in your phone. If you want us to just tell us. We will arrange the partial block.
Waiting for your reply.
Greetings
Manga
And is there any way to block cellular data being used on this sim card? I truly wont need it as I have another main sim card.
Hi
welcome to our community. Nice to meet you.
Did you check if you blocked the WLAN support in your phone if you don’t want to use any mobile data at all. This feature is usually always on and has nothing to do with the mobile data in general. There is a possibility to block all data services in your phone. If you want us to just tell us. We will arrange the partial block.
Waiting for your reply.
Greetings
Manga
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