Charged for a second contract I never received (No physical SIM, No eSIM) - Fraudulent sign-up

Hello O2 Community / Moderation Team,

I am writing here because I have been the victim of misleading sales practices by an O2 agent at Rotkreuzpl., München-Neuhausen-Nymphenburg, Munich, and I need an O2 moderator to look into my account and cancel a fraudulent secondary contract.

I purchased iPhone from O2 shop but now O2 deduct Sim charges also which I never received or requested.

The 14-day revocation period has unfortunately passed because I only noticed what happened after reviewing my billing details. An extra contract was added to my account without my explicit, informed consent.

To clarify the situation:

1. I was promised that my plan changes would not result in extra hidden costs or separate paid lines.
2. I never received a physical SIM card for this second line.
3. I never requested, received, or activated a digital eSIM profile or QR code for this line.

This is a completely "ghost" contract that I cannot even use, yet I am being billed for it. Because I never received a proper contract summary (Vertragszusammenfassung) to approve this specific separate plan, this contract is invalid.

Could an O2 moderator please private message me so I can provide my customer number (Kundennummer) and the fraudulent phone number/tariff details? I request that this unauthorized line be canceled immediately and retroactively, and that the unauthorized charges be refunded.

Thank you for your help.

edit o2_Manga: verschoben von o2 Mobilfunk: Vertrag & Tarif zu Englisch: Mobile