Changin provide without permission

Has the contract with Telekom been terminated or not? If not canceled, a porting declaration from the family member must be submitted. Questionable: where did the hotliner get the family member’s data?

No its not terminated!!

thats exactly my point

my family member never declare to telekom or O2 that he wants to port his phone number from telekom to o2

and im not undrestanding the meaning of these sms from O2

The operator ask me about my family member phone number on the english hotline phone!

Your family member should ask Telekom how this happened.

Sorry but why should ask telekom?
I belive O2 missuse our information!
its really really obvious that this O2 operator done something without our permission!

The phone number must have been approved by Telekom. Ask there how it went.

the phone number is prepaid simcard and thats i think the reason that O2 could start the transfer procces
and by any means, this was missuse of our information and against our right
and there is no hotline or operator to cancel the process right away because this is weekend!

It doesn't matter whether it's a prepaid card or not. The phone number must be released beforehand. Ask Telekom.

Hello ​@Del_Afk,

welcome to the o2 Community.😀

I see that you have already received all the important and correct information from Bumer.
Thank you very much💙
I can therefore only agree with the answers.

Please let us know if you have any further questions.😊

Best regards
Daniela