?????????????

If somebody can answer your question they will. Extreme overuse of question marks won't make this happen any quicker.

It must be,it’s been 5 days how many more days I’m supposed to be waiting?

Hi @Khalat, 

welcome again to our English community.   Thanks for your patience. 

Concerning your wish to change your tariff from “o2 Free M” to “o2 Free Unlimited Smart”, I have the following question: 

• Is it concerning the mobile phone number that is registrated also here in our community? If yes, you already prolonged your contract for further 24 months on 7th February 2020 and changed your tariff into “o2 Free Unlimited Smart”. 
• Or do you ask for somebody else? If this is the case, please ask the o2 customer to contact us here in our o2 Community directly. Then we will check his possibilities to change his/ her contract. If the person is already registrated at “Mein o2” on our website, he/ she can also check this link: contract extension Under this link, you will either be offered the possibility of a tariff change or of prolonging the contract. 

I look forward to your response. 

Loving greetings,

Tobias

Thanks for answering

I’m asking for somebodys else.

Hi @Khalat, 

thanks for your reply. 

In order to get some details, I have just written a private message under @o2_Support. Please reply there. 

Thanks a lot. 

Loving greetings,

Tobias

Hi @Khalat, 

thanks for all the details that you gave me under @o2_Support. 

So, your friend would like to change to the tariff “o2 Free Unlimited Smart”, right?

An extension for further 24 months is not yet possible. But I have the possibility to offer him a tariff-change to the tariff “o2 Free Unlimited Smart”. The basic fee is 39,99 € per month (no tariff-change fee). 

If you like to check the tariff again, just have a look here: Unlimited tariffs 

Please confirm that you accept this tariff-change. 

I look forward to your response. 

Loving greetings,

Tobias

Thanks for answering…

yes he wants to change it please.

Hi @Khalat, 

thanks for your reply. 

I have now made the change for your friend into the tariff “o2 Free Unlimited Smart”. The change will be done within 48 hours. 

Afterwards, he will receive a confirmation by e-mail. 

Thanks a lot. 

Loving greetings,

Tobias

Hi @Khalat, 

I just wanted to ask, if the tariff-change of your friend went smoothly?

If you have any further questions, just feel free to contact us here in our English Community. 

Loving greetings,

Tobias

Yes thank you very much for helping us.

Hi @Khalat, 

wonderful. 

Many greetings to your friend. 

Best regards,

Tobias