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  Bassima

Hello there..im trying to call you from morning but machine speaks just deutch ..

I got email that i have bill to pay on 4 may..but i think there is something wrong in it..i want to see my invoice..and i never can do this on my o2..because every time i try its weite for me due a technical problem we cant load your data !!!!!

Guys i need to check up my invoice 😠😠

Hi @Bassima ,

welcome to our community.

Sorry to hear that you can’t login into your account right now. Do you use our app or do you login via web-browser?

Best regards,

Michi

I can log in..but i cant access to my invoices...since i had the app and also in browser..every time i tried to see my invoices its says due a technical problem we cant load your data..

It was okay with me..but this time i cant underatand why i have to pay this much of money so i need to see the invoice

Don`t use your email address for login.

Use your phone number to login in Mein o2.

Hello @Bassima ,

have you managed to get the information about your bill or should we switch to personal messages to exchange data?

You account is not linked to a contract, which is why we´d need to take this extra step.

Viele Grüße,

Kurt