Cannot see my connection details on myo2 but phone contract details are there

I have a phone contract with o2 and I ported my last number to o2 with the o2 grow plan. So I both have a cell phone and a connection. On the my o2 website I can see the details for my connection and phone both but on the app i can not find the details for my connection, only the contract details of the phone are available. I have tried to register the connection separately but every time the website says it's already registered with myO2, which is true since i can see it on the website but nothing on the app.

Edit o2_Sven 30.12./15:19: Merged posts in one topic, please don’t spread your issue across multiple threads.

i registered for the contract first and ordered the phone, the next day i asked the o2 people to port my existing number to this contract. then i got a mail from o2 that my number will be ported on 30.12.2022, and so it did just after midnight yesterday. everything is working fine except i cannot see my data usage and connection info in the app. i registered for the my o2 app just today, the phone contract info is there, the connection info isn't 

Hello @AaronB,

currently we assume that everything works and is displayed as it should. We would appreciate an update from you and hope that we are correct with our assumption. 🍀

Best regards, Marco

Hi @AaronB,

thanks for your answer. It is still the situation, that you can see both on our website but in the App you can see only the My-Handy contract? Did you uninstall and after this reinstall the App in the meanwhile? The username is in both login your mobile phone number? Perhaps I’ve found the error in our system. When it was the solution, then you can see your contract in the app latest in three Days. Then please give us feedback here.

Best regards, Marco

The issue still persists. I think it is because the login name and password for the phone contract and the connection contract are different. The phone contract has a username and password but the connection contract has only the phone number. I tried to make them the same but I couldn't.

i have reinstalled the app, the same problem remains, you can contact me at the number provided here.

Hi @AaronB,

thank you for the information. 🙂 I’ve now sent this to my colleagues. I hope that they can fix it fast. 🍀 I'll continue to keep an eye on your case.

Best regards, Marco

Hi @AaronB,

please inform us, if the update of the phone software or reinstallation of the app was the solution ore have you further issues with it?

Best regards, Marco