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Cannot change owner of contract as there are outstanding invoices

N
Rang

Cannot change owner of contract as there are outstanding invoices, however the payment was pulled via SEPA from my account, MyO2 shows invoice as paid on 13/02 and next invoice due … 13/02 , this has been verified with customer support who redirected me to financial, financial said they will call back as they don’t speak english … no one called. Please help me clear the payment in my account , your customer support can verify it is true.

 

edit o2_Solveig 20.02.2023, 20:11 Uhr verschoben von o2 My Home → English o2 Community Mobile 

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Lösung von o2_Matze 22 February 2023, 13:20

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2 Antworten

N
Rang

I get the following message since before paying this invoice which actually shows as paid in the account, this is not a mistake, i am sure it was paid as money was pulled from the account, this was not my first invoice and i have been paying via sepa for more than one month, customer support verified I actually have no outstanding bills:

 

Sehr geehrter O2 Kunde,

derzeit gibt es noch Unklarheiten zu Ihrer Rechnung. Daher können Sie aktuell online an Ihrem Vertrag nur eingeschränkt Änderungen vornehmen.

Bitte prüfen Sie, ob offene Rückstände bestehen und begleichen Sie diese umgehend. Eine Übersicht Ihrer Rechnungspositionen finden Sie hier.

Weitere hilfreiche Informationen zum Thema Zahlung finden Sie hier.

Nach Ausgleich aller Kundenkonten steht Ihnen der Mein O2 Bereich natürlich wieder uneingeschränkt zur Verfügung.

o2_Matze

Hi @nikkiyayo 

Welcome to our o2 community.

Our message to you and the payment have overlapped.  Now nothing should stand in the way of a contract owner change, so please start the process again, I'm sure this time everything will work then.

Kind regards Matze

https://g.o2.de/wcr

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