Hello
Since there is no help in english for the hotline, which is absured, maybe here...
I dont use anymore the prepaid card, and i even dont have it anymore. I dont use it since march and somehow the tariff is a loop which i never ordered, and it takes of me every month since then 20€.
I must cancel this somehow and is it possible to get a payback? Since obviously you can see there is no use at all of the company.
Gelöst
cancelling the loop
Lösung von o2_Annika
Hey @Vika00
welcome to the community.💐
The o2 my Prepaid Data Pack XL has been deactivated since 24.06.2019.
Since then day, we are no longer deducting from your account. Currently you have a credit of 0.02 EUR.
With this form you can withdraw your credit:
https://static2.o9.de/resource/blob/70982/01c6e4a0d79666f33a3a2220fd39f0cc/prepaid-guthabenauszahlung-download-data.pdf
The SIM card is deactivated after the credit is paid out.
Kind regards,
Annika
Zur Antwort springenwelcome to the community.💐
The o2 my Prepaid Data Pack XL has been deactivated since 24.06.2019.
Since then day, we are no longer deducting from your account. Currently you have a credit of 0.02 EUR.
With this form you can withdraw your credit:
https://static2.o9.de/resource/blob/70982/01c6e4a0d79666f33a3a2220fd39f0cc/prepaid-guthabenauszahlung-download-data.pdf
The SIM card is deactivated after the credit is paid out.
Kind regards,
Annika
- Moderatorin
- 5732 Antworten
- Lösung
Hey @Vika00
welcome to the community.💐
The o2 my Prepaid Data Pack XL has been deactivated since 24.06.2019.
Since then day, we are no longer deducting from your account. Currently you have a credit of 0.02 EUR.
With this form you can withdraw your credit:
https://static2.o9.de/resource/blob/70982/01c6e4a0d79666f33a3a2220fd39f0cc/prepaid-guthabenauszahlung-download-data.pdf
The SIM card is deactivated after the credit is paid out.
Kind regards,
Annika
welcome to the community.💐
The o2 my Prepaid Data Pack XL has been deactivated since 24.06.2019.
Since then day, we are no longer deducting from your account. Currently you have a credit of 0.02 EUR.
With this form you can withdraw your credit:
https://static2.o9.de/resource/blob/70982/01c6e4a0d79666f33a3a2220fd39f0cc/prepaid-guthabenauszahlung-download-data.pdf
The SIM card is deactivated after the credit is paid out.
Kind regards,
Annika
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