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Hallo,

How do i know if my plan is already cancelled? Coz i didnt receive my parcel and they said it was return back to O2.

Lucy


Edit: verschoben aus dem digitalen Wohnzimmer, 27.03.23, 18.40 Uhr, o2_Micha

Hello @Lucy36 

Welcome to the o2 Community 💙

You should have received an E-Mail confirming the Status of the Contract.
Please do check your Spam Folder and let me know if you did not receive anything 😊

sincerely,
Dominik


I already received an email about the cancellation. Will just wait for the refund of my downpayment before.

 


Hi @Lucy36 

I’m glad your question could be answered already and sorry to hear about the cancellation.

If you happen to reconsider a new tarif, we are happy to assist you 💙

sincerely,
Dominik


Hallo O2 Team,

Just want to ask if when can i get my refund? 

 


Hi @Lucy36 

The the refund timeframe depends on various factors.
Generally, it should not take more than 2-3 weeks.

sincerely,
Dominik


HallO Dominic,

Can i make another vertrag even if i didnt not yet received my refund? Last time, the cellphone i ordered was returned back because im not at home and my name on the doorbal was not written.

 


Hello @Lucy36 ,

Yes, you can also place a new order right now.
Please make sure that your name is on the ring plate so that the phone is not returned to us. 

Best regards,
Maria


Hello, 

 

I moved out of Germany and I need to cancel my O2 plan. Could you please let me know what would be the procedure?

Best Regards

Franz Onetto


Hello @FOnetto ,

welcome to the o2 Community 💙.

You can easily do this through the online termination form. Please also take a look at the following article:

Of course if you have any further questions, then feel free to ask away.

 

Best regards, Sven


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