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Cancelled my Phone Contract

Besucher:in

Hello. I was a customer with 02. I left Germany, gave you my Anmeldung dated July 23rd, cancelled my contract and my number has been cancelled, entirely inaccessible on my phone, since Sep 21. However, I have just been charged 13.99 on 21 October. What is going on? Is my contract cancelled? Why am I being charged still? Can you help confirm my contract is fully cancelled, why I have been charged on 21 October, and that no more charges will be made please?


Edit o2_Daniela 24.10.2026 moved from o2 Mobilfunk: Rechnung to English o2 Community: Mobile

    2 Antworten

    Bumer
    Legende
    • BumerLegende
    • October 24, 2026

    Since invoices are generated retroactively, this will be your final invoice!

      o2_Daniela
      • o2_DanielaModeratorin
      • Moderatorin
      • October 24, 2026

      Hello ​@BenCollett,

      a warm welcome to the o2 Community! 🤗

      It’s certainly frustrating to receive a bill even though your service has already been deactivated. I can understand why this has left you feeling unsure and why you’ve reached out to us here. As you’re registered as a prospective customer in the Community, I’m afraid I can’t look into your case in more detail. However, it’s great to see that Bumer has already pointed you in the right direction. 😊

      Have you had a chance to take a closer look at your bill?

      Best regards 
      Daniela

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