Cancelled my Phone Contract

vor 21 Tagen
Okt. 23, 2026 7:43 PM UTC
3 Antworten
29 Aufrufe

BenCollett
Besucher:in

Hello. I was a customer with 02. I left Germany, gave you my Anmeldung dated July 23rd, cancelled my contract and my number has been cancelled, entirely inaccessible on my phone, since Sep 21. However, I have just been charged 13.99 on 21 October. What is going on? Is my contract cancelled? Why am I being charged still? Can you help confirm my contract is fully cancelled, why I have been charged on 21 October, and that no more charges will be made please?

Edit o2_Daniela 24.10.2026 moved from o2 Mobilfunk: Rechnung to English o2 Community: Mobile

Bumer
vor 20 Tagen
Okt. 24, 2026 1:32 PM UTC

Since invoices are generated retroactively, this will be your final invoice!

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o2_Daniela
Moderatorin
vor 20 Tagen
Okt. 24, 2026 3:03 PM UTC

Hello @BenCollett,

a warm welcome to the o2 Community! 🤗

It’s certainly frustrating to receive a bill even though your service has already been deactivated. I can understand why this has left you feeling unsure and why you’ve reached out to us here. As you’re registered as a prospective customer in the Community, I’m afraid I can’t look into your case in more detail. However, it’s great to see that Bumer has already pointed you in the right direction. 😊

Have you had a chance to take a closer look at your bill?

Best regards
Daniela

Hat dir eine Antwort weiter geholfen? Perfekt, dann markiere diese bitte als "Lösung", damit hilfst du auch weiteren Leuten. :-)

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o2_Daniela
Moderatorin
vor 16 Tagen
Okt. 28, 2026 4:47 PM UTC

@BenCollett

I just wanted to check in and see if the answers were helpful and if everything is sorted now. If you still have any questions, feel free to reach out to us here anytime. 😊

Best regards
Daniela

Hat dir eine Antwort weiter geholfen? Perfekt, dann markiere diese bitte als "Lösung", damit hilfst du auch weiteren Leuten. :-)

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