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cancellation of contract

  • 3 December 2019
  • 1 Antwort
  • 301 Aufrufe

Dear Sir or Madam,

I want to confirm that I want to close my O2 account. My number is +49176…..91. I sent my abmeldung from city and statement with my signature via post from my previous home address at October.

I wanted to close my account  from November 2019 but I am still charging with payment. I changed my number and my adress. I did not got any confirmation e-mail to my mail address to confirm that I want to cancel my account because I am no longer living at Germany. I am wondering; Did you get my post and when will you cancel my account? Why I am still charging with payment? What should I do now?

Best Regards


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1 Antwort

Hi @names,

 

welcome to the o2 community.
You have already created a post here: https://hilfe.o2online.de/mobilfunk-vertrag-tarife-15/closing-contract-517866#post1986554
I will close this thread.
A moderator looks at your request as quickly as possible.

 

Regards
Antje