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cancel flex contract


Hello, 

I would like to cancel my O² Free Unlimited Flex mobile phone contract. I used it to have internet but now as I have a O² DSL contract at home I don’t need my Flex phone contract anymore. I saw that I need to call a phone number to confirm my cancelation but as I don’t speak german and as each time O² calls me it’s impossible to chat because the phone caller doesn’t speak english, how can I do that? It there a mail service where I can send a mail with the help of google translate or is there an english hotline to do that ?

 

Thanks in advance

Lösung von Joe Doe

@nfsunder106 can you send a letter or a fax? Here is a form for this.

https://static2.o9.de/resource/blob/498264/12cd6ca6ee17a02b9e4045de0c3d9dd1/o2-faxvorlage-kuendigung-mobilfunkvertrag-pdf-download-data.pdf

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Joe Doe
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