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Cancel contract due to poor speed

L
Rang

Hey hey 😊,

 

I wasn’t sure where to ask for help. I recently signed up for Free M Boost Flex - without term contract.

I’ve been having terrible data speeds everywhere I go and I want to cancel my contract and refund the cost as I am really not happy with o2. I only signed up a week ago so I am still within 14 days of purchase. I’m aware that you can fax or post the cancellation but I don’t have access to a fax and haven’t had time to post. Is there another way to cancel my contract?

 

Thanks for the help!

3 Antworten

MXP_Alex
Rang
Benutzerebene 7
Abzeichen

Hey @LukeAnth,

you can send an email to widerruf@cc.o2online.de.

Did you check the network coverage in the area where you live? Is your phone set up correctly? I don’t have any problems with slow speeds.

Viele Grüße
Alex

A

@MXP_Alex Has mentioned checking the network coverage in your area. perhaps there is some on gong maintenance in your area?

@LukeAnth here is the link for you from O2

Here is a network coverage map for your information here

Greetings

ukguy

o2_Michi

Hello @LukeAnth :relaxed:

 

unfortunately there are LTE performance issues in your area. Our technicians already working on a solution. Can you please try to deactivate 4G/LTE on your phone? After this workaround you should be able to receive the full coverage but in a slightly lower bandwith.

 

Best regards,

Michi

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