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Crossposting 

BTW, you never answered the question of ​@o2_Kathi 

Hey, i am sorry that this message didnt come to my attention and when i called them it was said that money will be debited back to my account. And right now they took 1000 euro from my account. Even though i didnt get the phone didnt use them. They took more of a 1,280 euro from me and this makes me to break into peices. I would like to get answers and get my money back. Please am begging you.

Hey, it been two days i havent got anything from your side.  Please reply i am in bug crisis right now.

Hello ​@Mohammed Haani,

did you receive the affidavit form last November/December? To proceed the colleagues from our special department do need the affidavit filled out by you and sent back to us.

Best Regards,

Gerrit

Hello Gerrit

My answer for that question is No, i haven’t got anything like that when i talked about it to one of your colleagues it was said “Its alright and the contract is cancelled now” i got nothing like an affidavit from ur side through post. Man, this is so tiring. I am sorry but i have been running behind this issue for more than one and half month now.i am adding the photo of the mail i send to ur online service center about this issue.

Edit:o2_Lea/17.01.25/Personal data removed

Hello ​@Mohammed Haani, I have sent you a private message, please also write here in the threat shortly when you have answered via private message 🙂

Best Regards,

Gerrit

Hello ​@Mohammed Haani, I have informed my colleagues to send a new affidavit to your new address. Please update your address in your mein o2 customer account, as the colleagues only had an old address where they could sent the letter last year.

Best Regards,

Gerrit

Hello ​@Mohammed Haani,

have you meanwhile received the affidavit which the colleagues sent to your current address?

Have you also already updated your address for us in your Mein o2 customer account?

Best Regards,

Gerrit

I got the affidavit through gmail and i couldn’t change my adress in the app idk. And rn i am in india and it was saod i wont be able to get damage report form.

Hello ​@Mohammed Haani,

yes, the damage report form with DHL can only be issued successfully within the first week or maximal 2 weeks of a transport damage or of the ordered article missing, so as of now the colleagues from our special department need the affidavit filled out and signed by you to proceed.

Could you already send back the affidavit for them?

Best Regards,

Gerrit

Isnt the affidavit sent by you in my mail id?

The colleagues from our special department have sent it via letter, as we have to sent documents which have to be signed via mail not e-mail.

Best Regards,

Gerrit