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Can't verify my email

  • January 13, 2025
  • 2 Antworten
  • 43 Aufrufe
T
Besucher:in

Hello O2 Community,

Actually few days ago i made contracts with sim and handset, on the day of signing contracts shop owner asked me for email address and i gave it to him but i got all the digitial copies of my contract but later o2 lept sending me mail to confirm nad varify my email and when i try to confirm it doesn't work when i use email id on login page it's not working i have to login via my o2 mobile number later there is 1 red box appear and it says we couldn't verify you email address check in main o2 account, when i check my mail id there is shows it registered, what should i do ?
Edit o2_Bianca 20.01.25 10:54Uhr: Moved from Mein o2, o2 Online & E-Mail to English o2 Community mobile

Lösung von Bumer

​@Tushar11 

the email address, you must be logged in with the appropriate contract. Register the mobile phone contract and the my cell phone contract separately and it will work.

2 Antworten

o2_Bianca
  • o2_BiancaModeratorin
  • Moderatorin
  • January 20, 2025

Hello ​@Tushar11,
we are sorry that the confirmation of the e-mail address did not work immediately. I have gladly checked for you. In the meantime, it seems to have worked with the confirmation, your e-mail address is specified as verified in the customer account. Can we still help you?
Kind regards Bianca

Schau mal in unserem digitalen Wohnzimmer vorbei. Es lohnt sich https://g.o2.de/community-treffpunkt
Bumer
Legende
  • BumerLegende
  • Lösung
  • January 20, 2025

​@Tushar11 

the email address, you must be logged in with the appropriate contract. Register the mobile phone contract and the my cell phone contract separately and it will work.

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