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Can't access o2 account page, always redirect to forum

  • 20 November 2019
  • 6 Antworten
  • 380 Aufrufe

I have logged in into my account, but now everytime that I click on Zur Mein O2-Startseite I get 301 redirected to https://hilfe.o2online.de/

This makes it impossible to manage my account.

 

 


6 Antworten

Hi @JoseSa,

 

thanks a lot for your message.

 

Of course, I will help you to enter to “Mein o2”.

 

Did you already register yourself under this link: https://login.o2online.de/idm/#/registrieren/start

 

I hope I already could help you with this information.

 

Loving greetings,

Tobias

Hi @JoseSa,

 

was my suggestion helpful to you?

 

Were you successful to enter “Mein o2”?

 

I look forward to your reply.

 

Loving greetings,

Tobias

Yes, I do have an account!

I was logged there many many times. I can actually login on the header, but then when clicking the link it just lands me on the forum.

 

 

Hi @JoseSa,

 

thanks for your reply.

 

How exactly do you log-in yourself at “Mein o2”?

 

Do you use your mobile phone number? After you log-in with your mobile phone number, you should automatically be redirected to the “Mein o2”-page. You do not need to use any link.

 

Loving greetings,

Tobias

> automatically be redirected to the “Mein o2”-page.

 

That is precisely the problem. After I login, when I should land in my profile I’m instead taken to the forum. Exactly the same behaviour as when clicking the link.

Hi @JoseSa,

 

thanks for your reply.

 

In order to check that in detail, I have just sent a private message via @o2_Support to you.

 

Please reply to this private message.

 

Thanks a lot.

 

Loving greetings,

Tobias

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