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Breakdown of O2 homespot 5G LTE

  • August 24, 2023
  • 8 Antworten
  • 141 Aufrufe
V
Besucher:in

Hi, my O2 homespot was breaking down more than 1 month. It was just suddenly malfunction when I came back to home from short vacation. For sure, I first made few phone calls to the english service, but it seems they cannot solve this problem. The problem of my homespot 5G LTE is that the sim card doesn’t work when I insert it into the Homespot. In the meantime, I use this O2 5G sim card in my cell phone, which is working well. Fortunately, my cell phone is dual sim card phone, I can still use my cell phone as the 5G "homespot”. But, it’s really bother me because I still pay 7 euros to rent the O2 homespot every month. Can I have new O2 homespot because the current homespot is not working for no reason? My “Kundennummer” is XXXXXXX. Please help me out of this situation becasue I need to remotely work at home sometimes. Thanks for your help in advance.

 

 

Edit o2_Sven 24.08.2023/13:59: Personal data removed

Edit o2_Ines: verschoben aus Testberichte&Reviews.

Lösung von o2_Sven

Hello @Victor_WU ,

welcome to the o2 Community 💙.

I’m a bit surprised that the hotline wasn’t able to help you with this issue. We can have the router exchanged that, is no issue. Once you have received the new unit, please do not forget to send the old one back to us, you can find everything that you need to send the unit back in our online return portal. If you have further questions about anything, please let us know.

 

Kind regards, Sven

8 Antworten

o2_Sven
  • o2_SvenModerator
  • Moderator
  • Lösung
  • August 24, 2023

Hello @Victor_WU ,

welcome to the o2 Community 💙.

I’m a bit surprised that the hotline wasn’t able to help you with this issue. We can have the router exchanged that, is no issue. Once you have received the new unit, please do not forget to send the old one back to us, you can find everything that you need to send the unit back in our online return portal. If you have further questions about anything, please let us know.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
V
Besucher:in
  • Victor_WU
  • Autor
  • Besucher:in
  • August 24, 2023

Thanks for your kindly quick reply. Should I apply router exchanged somewhere from the website or by phone call to service? Or you can arrange to send a new router to me? Of course, I will send the old router back when I receive the new one. Thanks again for your help.

o2_Sven
  • o2_SvenModerator
  • Moderator
  • August 24, 2023

Hello @Victor_WU ,

I’ve already started the exchange process, so you should soon be receiving your new HomeSpot.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
V
Besucher:in
  • Victor_WU
  • Autor
  • Besucher:in
  • August 24, 2023

Hi @o2_Sven , thanks a lot for your help!

Good day. 

Best regards

    V
    Besucher:in
    • Victor_WU
    • Autor
    • Besucher:in
    • August 31, 2023

    @o2_Sven Hi Sven, just a update to you about the new homespot. It seems the same issue as the old homespot, which doesn’t show “4G/5G” light on the homespot and shows no sim card signal on “o2.spot” website.

    Do you know any possible root cause about this issue? Because the o2 5G sim card is wokring well in my cell phone, but doesn’t work on Homespot…...

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • September 9, 2023

    Hello @Victor_WU,

    sorry for the late reply. 

    That's actually a bit strange, since it obviously can't be the fault of the SIM card if it works in the cell phone.

    Is the 4G/5G LED flashing red or is it completely off? Did you deactivate the PIN request?

    Best regards

    Giulia

    *** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
    V
    Besucher:in
    • Victor_WU
    • Autor
    • Besucher:in
    • September 12, 2023

    @o2_Giulia Hi, Giulia, thanks for your reply.
    The 4G/5G LED is completely off, and it’s also without signal on o2.spot website, as shown in the picture. On the other hand, I don’t think I deactivated the PIN request. However, how could I check the status of the PIN request? Thanks a lot for your help in advance.

    Best regards

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • September 17, 2023

    Dear @Victor_WU ,

    you should be able to deactivate the PIN lock as follows:
    -> Menu -> LTE/3G Mode -> Connectivity -> Mobile -> Settings -> PIN.
    -> Setting: Deactivate PIN status

    Kind regards,

    Andrea

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