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blocked calls


Hi, I would like to someone call me because I had blocked international  calls but now I can not use my phone for any calls. Would like to cancel this and have my phone free to use even if I do international calls. Thank you

 

Edit by o2_Katja: Moved to our english community

Lösung von bs0

Did you block roaming or international calls? These are two different things. International calls can be unblocked in the app or customer portal. If it is roaming and you are not currently in Germany you would need to call customer services. This can be done from any phone.

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4 Antworten

bs0
Profi
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  • Profi
  • 41465 Antworten
  • 14. Januar 2022

If you blocked these calls yourself why can't you just unblock them again the same way?


  • Autor
  • Neuling
  • 1 Antwort
  • 14. Januar 2022

That’s the question… but said I can not call to Germany so I can not call to customer service too


bs0
Profi
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  • Profi
  • 41465 Antworten
  • Lösung
  • 14. Januar 2022

Did you block roaming or international calls? These are two different things. International calls can be unblocked in the app or customer portal. If it is roaming and you are not currently in Germany you would need to call customer services. This can be done from any phone.


o2_Jessica
  • Team
  • 14880 Antworten
  • 18. Januar 2022

Hello @giulivi05,

thank you for your enquiry in our forum!

And thank you @bs0 for your support on this topic.

Has your concern been resolved since then @giulivi05 ? Or do you still have further questions and concerns? :nerd:

Kind regards
Jessica


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