Warum O2
Warenkorb
 Service
Gelöst

Bestellung bestätigt - Keine Updates

S
Rang

Schöne Grüße!

Meine Bestellnummer lautet WSFCxxxxxxx. Die Bestellung ist bestätigt, aber ich habe seit Tagen keine Updates erhalten. Ich brauche so schnell wie möglich Hilfe. Englisch wäre besser, da ich Google Übersetzer verwende, um dies zu schreiben.

Pass auf dich auf und hab einen schönen Tag!

 

 

Greetings!

My order number is WSFCxxxxxxx. The order is confirmed, but I got no updates for days. In need of assistance as soon as possible. English would be better, as I am using google translate to write this.

Take care and have a great day!

 

Edit o2_Vivian: Auftragsnummer entfernt. Verschoben von SIM-Karte → o2 English Community

icon

Lösung von MariaMostrich 13 February 2021, 08:40

Zur Antwort springen

5 Antworten

MariaMostrich
Rang
 
Hello @Sidharthan , It's good that you have already received the order confirmation by email. Now you have to wait with a little patience for the order confirmation by email for your order. You will receive this by email, depending on your creditworthiness, within 1-14 days. 
was this understandable for you , i hope ?!

Many grettings 

Gut zu wissen: Telefonica ihr O₂ Service Team antwortet uns hier in unseren Threads innerhalb von nur 3- 13 Tagen. (No Chat) ¯\_(ツ)_/¯
S
Rang
 
Hello @Sidharthan , It's good that you have already received the order confirmation by email. Now you have to wait with a little patience for the order confirmation by email for your order. You will receive this by email, depending on your creditworthiness, within 1-14 days.

Don’t know why I have to wait a couple of weeks for same mail. The mail I received said the next mail would be the shipping details. Can you verify that if possible?

o2_Tobias

Hi @Sidharthan, 

 

nice to meet you here in our English Community. 

 

@MariaMostrich already gave you the time-table for the delivery of your SIM-card. 

 

Did the SIM-card already arrive at your contact address meanwhile? I see that your contract was already activated on 18th February 2021. 

 

If you have any further issues, please let me know. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
S
Rang

Hi @Sidharthan, 

 

nice to meet you here in our English Community. 

Did the SIM-card already arrive at your contact address meanwhile? I see that your contract was already activated on 18th February 2021. 

If you have any further issues, please let me know. 

 

Loving greetings,

Tobias

Hello Tobias, good to meet you too. Sorry for the delay, got caught up with things. 
My card was activated on 18th. But I am struck at viewing how much data I used or what’s my plan. I can’t use app cause it is region locked in playstore. I can’t switch my region to Germany cause I travel a lot. I can’t seem to find the payment details on the web. And I chose pre-paid option, I looking for a way to pay for next month. Can you direct me to a web link?

Have a great day!

o2_Tobias

Hi @Sidharthan, 

 

thanks for your request. 

 

Please be aware of the fact that your tariff “o2 Free Unlimited Max Flex” is not a prepaid-option, but a contract with a monthly deactivation possibility. 

 

If you cannot use “Mein o2” online on our website, please send a text-message as SMS to the shortcode-number “67888” with the word “Verbrauch”. You will then receive a reply in German concerning the minutes you called, the SMS that you wrote and the data in MB that you already used. 

 

Please note that you have an unlimited internet-option, so you can use as much data-volume as you like. 

 

If you send the same SMS with the word “Rechnung”, you will receive the information when you need to pay your invoice. 

 

In order to pay your invoice, please use this bank-account: 

UniCredit Bank - HypoVereinsbank München

DE9700000000142462

IBAN: DE16 7002 0270 0005 7131 53

BIC: HYVEDEMMXXX

 

It is important that you mention the customer number as “reason for transfer” (Verwendungszweck).  

 

I hope I could help you with this information. 

 

Loving greetings,

Tobias

 

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica