Balance Refund

Hello @techsharma2000 ,
thank you for writting us and welcome in our community. 💙
We will try to help you. 
When have you left germany and is your registered bank account still active? 

kindly regards
Michael

Hello Dear, 

Thank you for your response.

My German bank account is not active. I am currently in India. Let me know if you can transfer to my Indian account.

Sushil

Hey @techsharma2000 ,
welcome to the o2 community and greatings to India :-)
What exactly do you mean by your german bank account is not active?
Not active, as  it is still on your name but not in use or as in,
you’ve closed your bank account after going back to India? 
Usually it is required to have an bank account within the EU.
So I’ll have to check on that and will get back to you with more information.
Best Matea

Thank you for your response,

Correct I have closed my account when I left Germany.

Sure, I'll wait your response

Best Regards,

Sushil 

Hey @techsharma2000 ,
I did not forget you 🙂
We are looking for a solotion for refunding outside the EU.
I will keep you updated.
Best, Matea

Thank you for your response 

Dear @techsharma2000 ,

I wanted to give you a quick feedback that I have now taken over your case and am trying to find a solution for you. Please be patient a little longer.

Kind regards,

Andrea

Dear @techsharma2000 ,

I have received a response from the specialist department.

We cannot make a payout to India. Do you have any friends here in Germany to whom we can pay out the amount and who can then send you the money?

Kind regards,

Andrea

Hi Andrea,

Sure, please let me know where I can share the my friend account details. 

Best Regards,

Sushil 

Dear Andrea,

Please find enclosed German bank account. Please acknowledge after transfer.

Best Regards,

Sushil 

Edit by o2_Andrea: Screenshot von Bankaccount entfernt - Datenschutz

Dear @techsharma2000 ,

I have removed the screenshot as this is a public forum where the data can be found by anyone via Google.

Kind regards,

Andrea

Thank you Dear, please let me know where I can share securely.

Best Regards,

Sushil 

Dear @techsharma2000 ,

please send me the Name IBAN and BIC in a private message to o2_Support.

Kind regards,

Andrea

Sure Dear , Sent

Dear @techsharma2000 ,

I asked another question in the private message.

Kind regards,

Andrea