how long ago was the transfer? If incorrect information is provided in the intended purpose, the money will be transferred back.

Hi, thank you for your reply. transaction date is December 18.

and did you provide the correct bank details?

Yes I used the recharging link published in their app

Hello ​@omabdul 

It's great that you've contacted us here. Has your payment been credited to your account in the meantime? Could you please let us know whether you are on a prepaid or a fixed-term contract with us?
Best regards

Kathi

Hello I am on prepaid. It was not credited to my prepaid balance bur was desucted from my bank.

please contact alphacomm.

https://topup.acprepaid.com/de/about/contact

Hello ​@omabdul,

I can't see your prepaid contract at the moment. If you log in with your My o2 account, which belongs to your prepaid number, I can check what's going on directly. Alternatively, you can contact the prepaid hotline on 0176 88 85 52 82 or the chat. Have you been able to resolve the problem in the meantime?

Best regards

Maren