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Automatic activation of ad-ons again!

  • 14 February 2024
  • 9 Antworten
  • 44 Aufrufe

Hello Team,

 

The same issue (

) happened again but this time, it is only `o2 Music Paket` got enabled.

 

Can you please check why is it happening again and again??? I am using this connection only for Internet. I do not want any other ad-ons on this. 

I have canceled it manually. Kindly make the bill correction. 

 

Regards!

Renjith 

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Lösung von o2_Flo 4 March 2024, 12:32

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9 Antworten

Benutzerebene 7

Good evening @rkm86,

Do you use the third-party provider block (Drittanbietersperre)? If not, then that will be your problem, you can only get into a subscription trap by clicking on a link. This trap has been around for more than 20 years.

Please contact the English support at: 089 66 66 30 08 1

It can take up to 14 days for a moderator to respond due to the high demand for help.

Beste regards,

RhobarDerIII

Good evening RhobarDerIII,

 

Thanks for the information! I have disabled everything through the third party provider block just now. I hope this subscription issue will not occur again. 

If this information was provided last time when it happened, I would have definitely disabled it.

 Will you be able to adjust/correct the invoice? 

Regards!

Renjith 

Benutzerebene 7

@rkm86,

Very good that you have switched on the third-party provider block, remember this only applies to new subscription traps. A moderator will arrange a credit for you or you can try the number I posted. Unfortunately, I am not a moderator, I am just a customer helping other customers.

Best regards,

RhobarDerIII

Great! I will wait for the moderator then. Thanks again for this info! :)

Benutzerebene 7

Hey @rkm86,


I've cancelled the subscription. Has the amount already appeared on one of your invoices? Unfortunately, I can only send you a refund once you have received the invoice :) 

Greetings,
Flo

Hey @o2_Flo , Thanks for your reply! I can see the amount in invoice and the same has been deducted from my bank account.

Regards!

Renjith

Benutzerebene 7

Hey @rkm86,

Thank you for your patience. I have created the corresponding ticket. The amount should then be charged on the next invoice or the one after that.

Best regards,
Flo

Thank you @o2_Flo for your help :) 

Benutzerebene 7

Hey @rkm86,

Again and again with pleasure :) Please get in touch if you have any challenges!

Greetings,
Flo

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