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Assistance Needed with Missing eSIM QR Code


Hello, I recently subscribed to the o2 Mobile M Boost Flex plan (50 GB+) for €34.99 per month. On September 2, 2024, I got an email from the o2 team saying I would receive a letter with the QR code to activate my eSIM within 6 business days. However, as of today, September 27, 2024, I still haven’t received the letter.

On September 23, 2024, I received another email confirming that my service was activated and providing my mobile and landline numbers. Unfortunately, I’m still unable to add the eSIM to my device because I don’t have the QR code.

Could you please help me resolve this issue and let me know the next steps to activate my eSIM?

 

edit o2_Solveig 27.09.2024, 16:12 Uhr verschoben von o2 SIM-Karte → English Community  : o2 Mobile 

Lösung von o2_Solveig

Hello @Vipada ,
welcome to our o2 Community 😀
I'm sorry that the letter hasn't reached you yet. 
I have just requested a new eSIM profile and sent it to you by letter. 
This can take up to 5 working days. 
I hope it works now. 
Kind regrads, Solveig 

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2 Antworten

o2_Solveig
  • Moderatorin
  • 35951 Antworten
  • Lösung
  • 27. September 2024

Hello @Vipada ,
welcome to our o2 Community 😀
I'm sorry that the letter hasn't reached you yet. 
I have just requested a new eSIM profile and sent it to you by letter. 
This can take up to 5 working days. 
I hope it works now. 
Kind regrads, Solveig 


o2_Daniela
  • Moderatorin
  • 2501 Antworten
  • 25. Oktober 2024

Hello @Vipada,

I would like to inquire about the current status with you! Have you received the letter and is everything working now?

If you still need support or have further questions, please let us know.😊

Best regards
Daniela


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