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Hello

I have contract of 5G and it used to work good in my previous address. Now when I have changed my address I only get LTE network and I have to still pay for 5G. Is it possible to cancel or degrade contract? I am paying more and not getting enough speed.

 

Hello @Jayu ,

welcome to the o2 Community 💙.

What contract do you have with us? In most cases 5G access is included without an extra fee.

 

Kind regards, Sven

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