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wrong ordered

  • November 25, 2019
  • 2 Antworten
  • 324 Aufrufe
G
Besucher:in

I just avail an iphone 11 pro max via o2 website. And I only ordered 1 unit. How come when I received the 1st email, they sent me an order of 2 units? Is it possible to change that? It should be 1 unit only. Thanks

Lösung von o2_Tobias

Hi @Geee4,

 

thanks for your request.

 

If you are sure that you got a confirmation for 2 devices, I would like to ask you to return one device back to us within the withdrawal period of 14 days.

 

Detailed information please see here: http://g.o2.de/g7F

 

Thanks a lot.

 

Loving greetings,

Tobias

    2 Antworten

    o2_Tobias
    • o2_TobiasTeam
    • Lösung
    • November 27, 2019

    Hi @Geee4,

     

    thanks for your request.

     

    If you are sure that you got a confirmation for 2 devices, I would like to ask you to return one device back to us within the withdrawal period of 14 days.

     

    Detailed information please see here: http://g.o2.de/g7F

     

    Thanks a lot.

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    o2_Tobias
    • o2_TobiasTeam
    • December 2, 2019

    Hi @Geee4,

     

    is everything clarified for you now?

     

    If you still have further questions, please do not hesitate to contact us here in our English community.

     

    By the way, would you be interested to get an offer for a DSL-contract? Just let me know.

     

    Loving greetings,

    Tobias

     

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
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