Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

Why I cant see my bill payment?

  • June 9, 2021
  • 7 Antworten
  • 81 Aufrufe
C
Besucher:in

Hello, guten nacht. 

 

Im new here, and I cant see my bill payment and “mein daten” the website does not work… 

 

Someone can help me?

 

Danke schön! 

 

edit o2_Manga: verschoben von Rechnung zu DSL Englisch

Lösung von o2_Lars

Hello @Carletto93,

in order to use the Mein o2 area on the online portal it is necessary that your register the landline number of this DSL contract. If you do not know the phone number you should also find it in the web interface of your router.

Prior to register that number please make sure you are logged out of the online portal and our community to ensure there will be no issues with cookies our you may register the number in a separate inkognito window of your browser.

After that you should be able to access your monthly invoice :-)

Regards,

Lars

    7 Antworten

    B
    Legende
    Forum|alt.badge.img+20
    • blablupLegende
    • Legende
    • June 11, 2021

    Please make sure that you login using your landline phone number that belongs to your o2 DSL contract. 

    o2_Matze
    o2_Lars
    C
    Besucher:in
    • Carletto93
    • Autor
    • Besucher:in
    • June 11, 2021

    Hello, 

     

    I have rented a flat that has DSL with O2. Last landlords had contract and we changed the line owner. I have not german Number :(

     

    Thanks a lot,

     

    Best regards

    B
    Legende
    Forum|alt.badge.img+20
    • blablupLegende
    • Legende
    • June 11, 2021

    Every o2 DSL contract includes a fixed-network telephone number. You can find it on the order confirmation as well as in the menu of o2 Homebox and AVM Fritzbox. It is the same telephone number of the previous connection owner. You should be familiar with it.  

    o2_Matze
    C
    C
    Besucher:in
    • Carletto93
    • Autor
    • Besucher:in
    • June 11, 2021

    I will try it.

     

    Thanks a lot! :)

    o2_Matze
    o2_Lars
    o2_Matze
    • o2_MatzeModerator
    • Moderator
    • June 17, 2021

    Hi @Carletto93 

    Welcome to our o2 community.

    Our popular member blablup has already given you some great tips. 

    So, is there any update from your side?

    Is everything fine now? Or do you still have trouble when using “Mein o2” on our Website?

    Best Regards. 

    Matze 

    „Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit
    C
    Besucher:in
    • Carletto93
    • Autor
    • Besucher:in
    • June 21, 2021

    Hello, 

     

    I cant acces to “Mein O2” 

     

    I dont know what else I can do… 

    o2_Lars
    • o2_LarsModerator
    • Moderator
    • Lösung
    • June 24, 2021

    Hello @Carletto93,

    in order to use the Mein o2 area on the online portal it is necessary that your register the landline number of this DSL contract. If you do not know the phone number you should also find it in the web interface of your router.

    Prior to register that number please make sure you are logged out of the online portal and our community to ensure there will be no issues with cookies our you may register the number in a separate inkognito window of your browser.

    After that you should be able to access your monthly invoice :-)

    Regards,

    Lars

    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica