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Why don't I have full speed

  • November 27, 2022
  • 4 Antworten
  • 32 Aufrufe
G
Einsteiger:in

Hello.
I am using 100 mbps internet but the speed is low and it is 50 mbps and sometimes it is 45 mbps and the upload is poor and it is 7 mbps sometimes. I am using Lan cable. The router I am using is 6441. speedtest https://www.speedtest.net/result/13999171699

thanks.

 

 

28.11.2022 08:18, o2_Giulia: moved from Austausch rund um die O₂ Community to English O₂ Community: Broadband & Landline

Lösung von o2_Andrea

Dear @Garasho ,

thank you for your feedback. I hope everything went fine for you.

If you need further assistance feel free to contact us again.

Kind regards,

Andrea

4 Antworten

G
Einsteiger:in
  • Garasho
  • Autor
  • Einsteiger:in
  • November 28, 2022

My last speed run was today and I'm getting low internet speed. I am contacting o2 customer service They said they will find a solution.

speedtest report: https://www.speedtest.net/result/14001055277

 

o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • November 30, 2022

Hello @Garasho,

I have noticed that you had claimed the same issue recently in this thread:

have you heard from our technical support in the meantime?

Best regards

Giulia

*** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
    G
    Einsteiger:in
    • Garasho
    • Autor
    • Einsteiger:in
    • November 30, 2022

    Thanks @o2_Giulia  yeah tommorow i have appointment with the technician finally i hope my internet great again 

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • Lösung
    • December 3, 2022

    Dear @Garasho ,

    thank you for your feedback. I hope everything went fine for you.

    If you need further assistance feel free to contact us again.

    Kind regards,

    Andrea

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