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Why don't I have full speed


Hello.
I am using 100 mbps internet but the speed is low and it is 50 mbps and sometimes it is 45 mbps and the upload is poor and it is 7 mbps sometimes. I am using Lan cable. The router I am using is 6441. speedtest https://www.speedtest.net/result/13999171699

thanks.

 

 

28.11.2022 08:18, o2_Giulia: moved from Austausch rund um die O₂ Community to English O₂ Community: Broadband & Landline

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Lösung von o2_Andrea 3 December 2022, 13:41

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My last speed run was today and I'm getting low internet speed. I am contacting o2 customer service They said they will find a solution.

speedtest report: https://www.speedtest.net/result/14001055277

 

Hello @Garasho,

I have noticed that you had claimed the same issue recently in this thread:

have you heard from our technical support in the meantime?

Best regards

Giulia

Thanks @o2_Giulia  yeah tommorow i have appointment with the technician finally i hope my internet great again 

Benutzerebene 7

Dear @Garasho ,

thank you for your feedback. I hope everything went fine for you.

If you need further assistance feel free to contact us again.

Kind regards,

Andrea

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