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Hello. My internet is already activated 23/07/2024, but I don't have internet connection. I don't understand what the problem is. My FritzBox site says there is no IPv4 and IPv6 connected. I called the hotline and they created a ticket for offsite service . I want to know when they are coming because there has been no feedback. Thanks for the reply.

I've already got an answer 😃

Hey @dina96,

welcome to the o2 community. 💙

It's great that you've already received an answer and let us know. I hope everything will work out. Please let us know how it went when the technician was there. 😊

Kind regards, Lea

Hello. My problem is not resolved. The technician said that there is internet, but the router may not be working properly, which is why there is no internet connection. I can come to the O2 store with the router. Will they be able to set it up there so that I can have internet at home later?

Edit o2_Cora 29.07.24: Quote removed

Hey @dina96,

I suspect that going to the store with the router will not work. Is your router from us? Then the colleagues on the hotline can check the router with you and send a replacement router if necessary. Have you already contacted them?

Kind regards, Lea

@dina96 You are welcome to give me feedback on whether they were able to help you if you have contacted them. :)

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