Hello curtomer care, 

its been now 3 days that i am trying my best to get in touch with O2 to update my DSL contract to 100Mbits Speed , problem is that i don't speak German.

I tried my luck with hotline, i also get through the English speaking agents, but since i am an existing customer i need to go through another department who does not speak English.

What can i do here

• either i request you to call me back with someone who speaks English 
• or please let me know ow if i can do it by going personally to a O2 store 

thanks in advance for your help, awaiting positive reply 

edit o2_Manga: verschoben von DSL: Vertrag &Tarif nach Englisch o2 Community: Broadband/DSL