Hi,I want to upgrade my DSL contract. I saw it is possible from many discussion in the forum. So I decided to write here to know more. If I feel everything good then I’ll upgrade. Here is the details:I am currently using DSL 24 months contract “O2 my Home M”. I want to upgrade my connection to “O2 my Home L” 24 months contract. I am using router FRITZ!Box 7490 and I am paying monthly for the router. My current contract going to be ended on January 2021. The 100 Mbit connection is available at my address.My questions:Can I keep my router as it'll be mine after January 2021 or do I need a new router for “O2 my Home L” connection? If I upgrade then my land line number will not change, right? Do I need to pay any kind of connection fee or any other one time payment for the upgrade? If I get the upgraded contract from next month (for example), then my contract period will be extended automatically for next 24 months, right? I can see there are 12 months streaming included in the offer currently. If I upgrade then will this offer be available for me too? I am also using mobile phone contract “O2 Free M Boost Online”, can I get any kind of benefit/discount for this on the upgrade? If everything alright then how quickly I can make the upgrade?I am looking forward for your reply soon!

Gelöst

Upgrade my DSL contract

vor 5 Jahren
Mai 18, 2021 9:00 AM UTC
30 Antworten
434 Aufrufe

Iftekher
Stammgast

Hi,

I want to upgrade my DSL contract. I saw it is possible from many discussion in the forum. So I decided to write here to know more. If I feel everything good then I’ll upgrade. Here is the details:

I am currently using DSL 24 months contract “O2 my Home M”.
I want to upgrade my connection to “O2 my Home L” 24 months contract.
I am using router FRITZ!Box 7490 and I am paying monthly for the router.
My current contract going to be ended on January 2021.
The 100 Mbit connection is available at my address.

My questions:

Can I keep my router as it'll be mine after January 2021 or do I need a new router for “O2 my Home L” connection?
If I upgrade then my land line number will not change, right?
Do I need to pay any kind of connection fee or any other one time payment for the upgrade?
If I get the upgraded contract from next month (for example), then my contract period will be extended automatically for next 24 months, right?
I can see there are 12 months streaming included in the offer currently. If I upgrade then will this offer be available for me too?
I am also using mobile phone contract “O2 Free M Boost Online”, can I get any kind of benefit/discount for this on the upgrade?
If everything alright then how quickly I can make the upgrade?

I am looking forward for your reply soon!

Lösung von o2_Tobias

Hi @Iftekher,

nice to meet you again here in our English Community.

These are many questions that you have. :laughing:

I will try to answer them step by step.

Nice that you already checked if the tariff “o2 My Home L” is possible at your address. :thumbsup:

The tariff-change is absolutely free. But I would suggest to you that you still wait some more days until the 3rd July 2021. From that day onward, we can check if you will receive a discount together with the offer to prolong your contract for 24 months in the tariff “o2 My Home L”.

Of course, you have also the possibility to change your tariff right now for the next 24 months, but before the 3rd July I have no chance to offer you a discount.

What is your decision?

Concerning your Fritzbox 7490, you do not need to return it to us. You may continue to use it with a monthly rental rate of 4,99 €. Please be aware that the router will never become your possession. You are only allowed to use it as long as you have a DSL-contract with us.

The tariff-change will take 2-3 weeks. But after you ordered everything, you will be informed by e-mail about the exact date for the tariff-change. Of course, there will not be a change of your landline-number. You will keep it.

Additionally, it is possible to order together with the offer the streaming-package “o2 Select & Stream”. You have the possibility to choose one of 3 streaming-options that are free of charge for 12 months.

I hope that I could help you in your decision. How would you like to proceed?

Loving greetings,

Tobias

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o2_Andrea
Team
vor 4 Jahren
Aug. 1, 2022 9:30 AM UTC

Dear @Dung Vu ,

we received no feedback from you because of the router, that's why we can't send you an offer. Get back to us if we can support you.

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.

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RabeBa
Besucher:in
vor 3 Jahren
Jan. 26, 2023 9:56 AM UTC

Hallo guys..I have a question about DSL ( o2 my home L ) Is it necessary to have a home phone to have internet?

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+21

blablup
Legende
vor 3 Jahren
Jan. 26, 2023 12:45 PM UTC

For a DSL connection, it is necessary that the house and flat are supplied with telephone wiring. As a rule, this can be recognised by the fact that there is a TAE telephone connection socket in the flat. If necessary, ask the owner of the apartment.
It is not necessary to own a telephone set.

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RabeBa
Besucher:in
vor 3 Jahren
Jan. 26, 2023 12:51 PM UTC

For a DSL connection, it is necessary that the house and flat are supplied with telephone wiring. As a rule, this can be recognised by the fact that there is a TAE telephone connection socket in the flat. If necessary, ask the owner of the apartment.
It is not necessary to own a telephone set.

thank you my friend for all your answers, they helped me a lot 🫡🤝🥂

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+35

o2_Micha
Team
vor 3 Jahren
Jan. 26, 2023 12:55 PM UTC

Hello @RabeBa thanks for your request.
I am glad that blablup were able to answer your response. If you have any further requests you´re welcome. 😍

kindly regards
Michael

#bleibgesund

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