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Update my surname

U
Besucher:in

I want to update my surname in the profile section. How to do that?

Lösung von o2_Giulia

Hello @User1988,

this looks like your DSL has not been acitvated yet. Have you already received your activation date? As soon as your landline is active, you can use all the online services related to your contract and change your data.

If your activation date is in the future, please consider that mail and technician might look for your old name on the mailbox or door bell. So it might be a good idea to have it there as well.

Best regards

Giulia

10 Antworten

B
Legende
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  • blablupLegende
  • Legende
  • May 13, 2022

You got married or why do you want to change your surname?

o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • May 14, 2022

Hello @User1988,

for a change of your surname you can easily use our online portal. Logged in with your contract data (mobile or landline number) please use this link: www.o2.de/mein-profil/name.

As we need proof, you also have to upload a copy of your passport, id card or certificate of marriage.

Best regards

Giulia

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U
Besucher:in
  • User1988
  • Autor
  • Besucher:in
  • May 21, 2022

Hi Thank you for the reply. I am not able to update the Surname through the link provided. There is no option to edit or update the name

B
Legende
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  • blablupLegende
  • Legende
  • May 21, 2022

If you want to change your personal data, you have to click on "Persönliche Daten" and then click on "Ändern" next to "Name" on the right. Please do not forget to upload your proof of marriage.

 

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • May 23, 2022

    Hello @User1988,

    have you managed with @blablups hint to have your name changed?

    Please let us know if you need further assistance.

    Best regards

    Giulia

    Hat ein Beitrag deine Frage beantwortet? Dann markiere ihn gerne als Lösung und hinterlasse ein Gefällt mir
      U
      Besucher:in
      • User1988
      • Autor
      • Besucher:in
      • May 23, 2022


      I am not able to see the edit option.

      B
      Legende
      Forum|alt.badge.img+20
      • blablupLegende
      • Legende
      • May 23, 2022

      The contract is not active or you have not registered and logged in with the corresponding fixed network number.

      o2_Giulia
      • o2_GiuliaModeratorin
      • Moderatorin
      • Lösung
      • May 24, 2022

      Hello @User1988,

      this looks like your DSL has not been acitvated yet. Have you already received your activation date? As soon as your landline is active, you can use all the online services related to your contract and change your data.

      If your activation date is in the future, please consider that mail and technician might look for your old name on the mailbox or door bell. So it might be a good idea to have it there as well.

      Best regards

      Giulia

      Hat ein Beitrag deine Frage beantwortet? Dann markiere ihn gerne als Lösung und hinterlasse ein Gefällt mir
      U
      Besucher:in
      • User1988
      • Autor
      • Besucher:in
      • May 31, 2022

      @o2_Giulia Thank you. Yes i was able o change name after the activation. 

      o2_Sven
      • o2_SvenModerator
      • Moderator
      • June 4, 2022

      Hello @User1988 ,

      thanks for reporting back, that you managed to change the name to your satisfaction.

       

      Kind regards, Sven

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