Hello,
I have made a request for moving my DSL to my new house. It still shows the message that it can take to 48 hours to process. But I made this request 3-4 days ago. What should I do? Should I wait a little more to finish this process or what do you suggest anything other than this?
Thanks,
Emre
Edit o2_Giulia: moved to English o2 Community: Broadband/DSL
Hello
this takes a little bit too long. Normally you receive a confirmation within two days. If you haven’t got any information by now, please contact our support hotline on 089/787979400.
Best regards
Giulia
Hello
My process has still not confirmed yet. I have called the hotline a bunch of times but it is not answered. Can you please help me? I have to move my new house at 30.05.2021. And I need the Internet as soon as possible. I have requested this approximately 10 days ago. Still it shows same message.
Thanks,
Emre
Hello
I believe I have resolved that problem by getting contact with your colleague via Video-Chat. Thanks.
Best regards,
Emre
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