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  • April 30, 2021
  • 3 Antworten
  • 65 Aufrufe
E
Besucher:in

Hello,

I have made a request for moving my DSL to my new house. It still shows the message that it can take to 48 hours to process. But I made this request 3-4 days ago. What should I do? Should I wait a little more to finish this process or what do you suggest anything other than this?

 

Thanks,

Emre

 

 

Edit o2_Giulia: moved to English o2 Community: Broadband/DSL

Lösung von esiranli

Hello @o2_Giulia ,

I believe I have resolved that problem by getting contact with your colleague via Video-Chat. Thanks.

Best regards,

Emre

3 Antworten

o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • May 4, 2021

Hello @esiranli,

 

this takes a little bit too long. Normally you receive a confirmation within two days. If you haven’t got any information by now, please contact our support hotline on 089/787979400.

 

Best regards

Giulia

*** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
E
Besucher:in
  • esiranli
  • Autor
  • Besucher:in
  • May 8, 2021

Hello @o2_Giulia ,

My process has still not confirmed yet. I have called the hotline a bunch of times but it is not answered. Can you please help me? I have to move my new house at 30.05.2021. And I need the Internet as soon as possible. I have requested this approximately 10 days ago. Still it shows same message.

Thanks,

Emre

E
Besucher:in
  • esiranli
  • Autor
  • Besucher:in
  • Lösung
  • May 11, 2021

Hello @o2_Giulia ,

I believe I have resolved that problem by getting contact with your colleague via Video-Chat. Thanks.

Best regards,

Emre

o2_Manga
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