Skip to main content
Warum O2
Warenkorb
 Service

Good day, dear O2 Suppor Team,

 

I have ordered O2 Home XL Flex. So far I have already received a router (rented one) and connected it to the Data port. The activation date was on 04th if May, however I still have no connection. On website the present status of my order is on the Step 5 (in Arbeit). I have checked FritzBox control panel and it says "Connecting". The power LED keeps constantly flashing and never turns solid. 

 

Can you please check from your side if everything is OK with an activation progress?? Is there a service engineer attendance maybe required?

Presently I have no way to call to Service Support phone number so this community is the only place where I can get some support. Please send me Private Message if any personal data needed.

Many thanks in advance and kind regards,

Oleksiy

Hi O2 Support Team, 

 

Yesterday I got a confirmation letter that my connection is active and I am good to use it. However there is still no internet available. The situation with router is still the same (flashing power led)

Please advise further actions to be taken.

Kind regards, 

Oleksiy 

Dear O2 Support Team, 

 

Do you have any update in regards to my problem with non-working internet connection?

 

Kind regards, 

Oleksiy 

Hello @Oleksiy ,

the connection has been activated and the MAC address is also correctly filled in. As such I’d ask you to contact the technical department via hotline or chat. It would probably work best if you had someone that could translate things to german and back for you.

 

Kind regards, Sven

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica