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Terminating the contract

  • January 17, 2025
  • 3 Antworten
  • 32 Aufrufe
G
Besucher:in

Hello,

 

   I moved abroad and before leaving I cancelled my contract over the website.

They sent me an email saying that they would process my termination. I’s been two months, they haven’ttold me anything and I’m still paying.

 

What do I have to do?

 

Thanks

Lösung von o2_Bianca

Hello ​@gulli66,
thank you for getting in touch and asking. I checked immediately to see that your cancellation had been processed and the connection deactivated as of 26.12.24. You should also have received confirmation of this by e-mail.
Kind regards Bianca

3 Antworten

o2_Bianca
  • o2_BiancaModeratorin
  • Moderatorin
  • Lösung
  • January 21, 2025

Hello ​@gulli66,
thank you for getting in touch and asking. I checked immediately to see that your cancellation had been processed and the connection deactivated as of 26.12.24. You should also have received confirmation of this by e-mail.
Kind regards Bianca

Schau mal in unserem digitalen Wohnzimmer vorbei. Es lohnt sich https://g.o2.de/community-treffpunkt
G
G
Besucher:in
  • gulli66
  • Autor
  • Besucher:in
  • January 21, 2025

Alright!

Thanks for your help!!

o2_Lea
  • o2_LeaModeratorin
  • Moderatorin
  • January 21, 2025

Hey ​@gulli66,

I'm glad we were able to help you. If you have any further questions, we are always here for you. 😊

Kind regards, Lea

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