I requested a DSL connection from O2 on 27/06
Had to wait 3 weeks for the technician appointment (18/07), then the technician did not come. They spent 2 hours on the first customer, then 2 hours on the second one (I was 5th in the queue). By then, it was already past 16:00
Now they say the earliest available date for another technician to come by is on 27/07
I work from home and this is beyond absurd. An entire month wait to set up a DSL connection? (and there’s a risk of the technician not showing up again)
Is O2 going to bear the costs of lost revenue, transportation and how my work is directly affected by this?
Also, I received a call from O2 today, and when I mentioned I didn’t speak German, they simply hung up the call. Absolutely garbage customer service
Edit o2_Giulia, 19.07.2022, 13:06: moved to English Community: Broadband/DSL
