Switching Internet Provider was Not Successful

Maybe someone who speaks German can call for you?

Good morning ​@ZTD 🙂

It's great that you've contacted us. Welcome to our community.

So you have an internet and landline connection with us and want to switch providers? How exactly did you notify us of the change? Did you have a new provider cancel your contract with us?

I agree with Bumer's question: do you have someone who speaks German and can call us for you?

I tried, I speak basics, and with the help of AI, but your customer service agent (Anna) was rude, unprofessional and not patient.l and she disconnected while I am trying to explain to her. I don't have contract with you, I wanted to bring my contract to you. But (Anna) was an example of the rude service I will get with the offer and I changed my mind. Thank you! 

have someone call for you.

I went to their shop in Wilmersdorferstraße, they were very nice and did it for me. 

Well then it fits.

That is great to read that the colleagues in our shops could arrange the order to switch your provider to us for you.

If there are further questions feel free to also ask them here to us 🙂

Best Regards,

Gerrit