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Support in English? | Contract termination due to leaving Germany

vor 7 Jahren
23 August 2016
184 Antworten
6327 Aufrufe

Benutzerebene 2

Fra
Neuling
9 Antworten

Hello,

this September I will be permanently moving out from Germany and would please need to have my mobile contract (Blue All-in L) terminated. I will want to keep the line active and working until October 1st.

Could you please explain on how to proceed, and send me over email any forms I may need to complete and send back? I will of course be able to attach my Abmeldung as a proof.

Thanks in advance for your support.

Best,

Francesco

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Lösung von o2_Jessica 23 August 2016, 16:13

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184 Antworten

Seite 6 / 8

Benutzerebene 7

Hello @Giga87‌,

my colleague checked it now for you.

He said that you already had contact to the hotline.

The cancellation process ended in an error as he said (I don't know how to say that properly in English but I think you know what I mean), and the operating department is informed. In the system is an entry that this was already explained to you, last time at the 19th of December.

This should all be solved soon!

Kind regards,

Jessica

Benutzerebene 7

Hello @madhusudhan2308‌,

when you have the deregistration form you can also contact us here, and send it to us via private message in this forum. As I am informed this option is available again.

So, just contact us then, and I'll transfer that to the Sonderkündigung department, so that they can conclude everything. ☺️

Best wishes,

Jessica ☺️

Giga87
Neuling
6 Antworten
vor 7 Jahren
21 December 2016

Thank you Jessica for everything.
To be honest now I am really worried about the situation and want to solve the problem as soon as possible. Yes I had a contact a couple of days ago but actually I didn`t understand what kind of error is the problem. Would you be so kind to explain in details. I am pretty sure that it is not my fault and I did everything on the termination procedure properly. Yesterday I send a letter to O2 in Hamburg as your colleague recommended in which I explained my problem and attached copies of contract termination confirmation notes which I received by post while I was in Berlin, confirmation from DHL for successful delivery of the router. I am not sure when the letter will be there, may be in two weeks.

What else can I do to solve the problem? What would you recommend to do?

Best Regards

Benutzerebene 1

Dear Jessica,

Thanks for quick response and suggestion. Please release the Private message option to me. Once i have the deregistration form, i will scan and send it to you through private message.

Thanks again.

Madhu

Hi,

Can you please check if my cancellation process is complete. I sent my documents a week ago. I am told that my documents reached the company. It is very important for me to cancel within time as it is charging me alot of money and I've left the country.

Thank you very much.

Zeeshan 017Xxxxxxx53

______________

Edit o2_Jessica:

Deleted the number. Data privacy.

Hello Jessica, @o2_Jessica‌

I have sent a fax today with all the documents for cancellation of my contract. There was a huge delay from my side in finding a way to fax as it is used very less nowadays. I hope my fax has reached.

Kindly let me know if the documents are now visible in my account for the cancellation process to begin. I am assuming that as I have sent only today, this may take some time.

regards,

Nishanth

Benutzerebene 7

Hello @Giga87‌,

like I said, I do not work with DSL.

For further information post another thread in the DSL part of the English Community, or contact the hotline.

Kind regards,

Jessica ☺️

Benutzerebene 7

Hello @madhusudhan2308‌,

I have now unlocked you for the private messges.

When you want to send a message with an attached picture you have to go into your own stream, press the button for "Nachricht senden" (sending a message), put o2_Support as the addressee and there is another icon to upload a picture. ☺️

Kind regards,

Jessica

Benutzerebene 7

Hello @zeecitizen,

there is no deregistration form of the city of Germany. And no letter of agreement that o2 is allowed to charge 3 monthly basic fees as a replacement.

Those documents are still missing.

And please keep in mind that the process of the extraordinary dismissal always takes a little longer.

Kind regards,

Jessica

Benutzerebene 7

Hello sentinel88,

perfect! Everything is there now! ☺️

Now we need to give the department of extraordinary dismissal a little time to work on it.

If you don't here something of them within the next weeks we will care for it! ☺️

Kind regards,

Jessica

Benutzerebene 7

Today is my last day here for the year 2016! ☺️

I wish you all a wonderful New Year's Eve!

Next year I will care for all of your concerns again!

All the best wishes to you,

Jessica ☺️

Hello @o2_Jessica‌

Can you please enable private messaging option so that I can send you the cancellation form in a private message? Otherwise can you please please please try and download it by clicking here.

Thank you very much.

Best Regards,

Zeeshan

Benutzerebene 1

Dear Jessica,

Thank you for releasing the private message option to me. As soon i have the Abmeldebestätigung i will send the scanned copies to o2_Support. However this i can do this only in the last week's of my stay in Germany, so i hope the Sonderkündigung team will be able to complete the closure immediately (As informed by them through eMail).Intending to close my Bank account will also by end of the same month.

I wish you and your group & also your family a very Happy and successful new Year 2017.

Happy Holidays!!

Regards,

Madhu

haipv
Neuling
5 Antworten
vor 7 Jahren
30 December 2016

Dear Jessica,

Could you please send me the documents to terminate my contract because I am going to graduate and leaving Germany by the end of January 2017.

Thanks,

Benutzerebene 7

Hello @zeecitizen‌,

I have now unlocked you for the private messages to our account @o2_Support‌.

Here is an explanation how you send a private message with an attached document:

- click on your own Username on top of the page, right corner. In that new window you open "Mein Stream und Aktivitäten"

- in that new window click on "Mein Stream"

- there you have to click on "Nachricht senden" (sending message)

- put in o2_Support as the addressee und right next to the "Absenden" (sending) button you find the icon to attach a picture.

Sometimes that doesn't work in our community. We had some problems with that feature the last months, since we moved to a new platform. If that doesn't work you'd have to send it via Fax or anything.

Hello @madhusudhan2308‌,

thank you so much, I also wish you and your family a lovely year 2017! ☺️

Best wishes to you! ☺️

Hello @haipv‌,

attached to my answer here you find the needed form for an extraordinary dismissal because of moving abroad. In that form is also mentioned which other documents you have to hand in.

Kind regards,

Jessica ☺️

haipv
Neuling
5 Antworten
vor 7 Jahren
11 January 2017

Dear Jessica,

Sorry but I don't see the attached form you said. Could you please send again it via email.

Best regards,

Hai

Benutzerebene 7

Oh yes, you can't find it because I forgot it.

Sorry for that. ☺️

Now you find it here!

haipv
Neuling
5 Antworten
vor 7 Jahren
11 January 2017

Dear Jessica,

Thank you for your form. I have a little concern about:

- "a notification of your new, foreign domicile alternatively a confirmation of your employer or landlord". Could you please specify more detail. Is the airplane ticket or a proof of leaving Germany (photo in the visa) possible?.

- When I leave Germany I also close my bank account, therefore could you charge the all-inclusive basic fee for 3 months before 19th January 2017.

Best,

Hai

asinoy
Neuling
14 Antworten
vor 7 Jahren
11 January 2017

Hi @o2_Jessica‌,

First of all- Happy New Year and I hope you had a good holiday.

Wanted to follow up with my sonderkündigung request. Unfortunately I didn't hear back from the company even though you gave me the great news confirming that the package (containing all the necessary documents & proof) that I sent has arrived.

I imagine that I'll most likely still need to send my abmeldebestätigung, which is okay as mentioned a couple months ago I am on track with leaving Berlin for good at the end of the month. If my abmeldebestätigung is still needed to commence the request, I am planning to get it by the the week of the 23rd January.

If that's the case and you don't mind, I'd also like to have direct messaging contact with you so that I can instantly send the document once I have it on hand. Hope that'd be possible.

Hope for your response and suggestions for next steps. Looking forward.

Al

Benutzerebene 7

Hello haipv,

no, flight tickets and the proof of leaving Germany as you mentioned it is not enough.

It has to be those forms that are mentioned in the letter that you have to send to the company.

Cancellations because of moving abroad always take some time.

Leave the bank account open a little longer, or change the regulation that from now on you transfer the money by yourself after receiving an invoice.

Kind regards,

Jessica ☺️

Benutzerebene 7

Hello asinoy,

yes, the Abmeldebestätigung (deregistration form) is definitely needed.

As I see you should have already received an information about that fact.

I just unlocked you for the private messages.

How you send one with an attached picture you find in my answer here:

https://hilfe.o2online.de/thread/122768?messageTarget=all&commentID=904252#comment-904094

Just contact me here then and we will care for it! ☺️

Kind regards,

Jessica

asinoy
Neuling
14 Antworten
vor 7 Jahren
18 January 2017

Awesome @o2_Jessica‌,

Thanks for following up. I got the letter this past Monday and I'm glad, cheers. I'm planning to get the Abmeldebestätigung next week sometime and will send it to you directly via messaging.

Really relieved that we're very close. Thanks again all.

We'll catch up soon.

Cheers,

Al

Benutzerebene 7

Hi Al,

like I said- no worries! We'll fix everything! ☺️

Don't forget to contact me here in this thread as well when you've send the private message, so that I can have a look!

Cheers to you as well, have a great evening,

Jessica

Benutzerebene 1

Dear Jessica,

Thank you for your wishes:-) I was very busy these days with my work, so i could not been able to check my mails.

As we understood that there is no possibility to complete the Sonderkündigung process without the copy of Abmeldebestätigung in the last week of my stay in Germany in April 2017.

So i still have few queries to clarify and take your suggestion

1) If i leave my bank account in Germany open till end of my contract, which is only 1 month later (05.06.2017) to complete the final payment and closes the contract, but here i have to pay for 1 more month extra without usage.

2) Even with Sonderkündigung by end of April 2017 do they still charge for the remaining contract of 1 month??

3) And what if O2 automatically extends the Contract even after my contract end period and continue and charge me further without being in Germany and use the number?

That is the reason i would send the Abmeldebestätigung copy through private message & through mail to them and close the contract.

Please check with Sonderkündigung Team and propose me the best solution. I really wont have any control of this and not interested to add unnecessary charges & issues once i leave Germany.

Thank you in advance & Have a great evening and week ahead!!

Madhu

haipv
Neuling
5 Antworten
vor 7 Jahren
18 January 2017

Dear Jessica,

Thank you for your reply. Could you please unlock the private message to me so that I am able to send to you the neccessary documents to check in advance.

Hai

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