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I am getting below error while connecting  the o2 box on my new apartment. Technisian has checked the line on day 1.  On day 2, i try to connect my homebox, and get below error.

Status der Aktivierung icon_error_h15.gif
Bitte überprüfen Sie die Verkabelung Ihrer o2 HomeBox

Edit o2_Jelena: Moved to o2 English Community Broadband / DSL

The o2 Homebox is connected directly to the first TAE socket in the flat with the grey DSL cable?

Did you perform the factory reset of the o2 Homebox by pressing the recessed reset button for 10 seconds?

Hello @Jignesh  and welcome to the  O₂ community.
Is that moving your DSL contract to a new apartment or a new contract? The Homebox is not second-hand?
 
greetings

Hi @Jignesh 

welcome to our community. :slight_smile:

Did you suceed trying the advice of @Thomas3 and @blablup (thanks a lot :bouquet: ) or did you find another way to get assistance like calling the technical support?

Please feel free to tell us the solution.

Greetings

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