Hello,
Yesterday was the first activation date (After 1 month appx. since the order date), the technician said the internet will work within 2 hours maximum, but it didn’t work.
Today I was giving a second appointment in Dec. 19, which is within 11 days from now, I am doing homeoffice and I need the Internet at home as soon as possible. Is it possible to get an earlier appointment?
It's not possible.
Hello
welcome to the o2 Community 
.
As Bollermann says an earlier date is not possible. We asked for an earlier date with the 15th, and the line owner gave us the 19th as the earliest possible date for a new appointment.
Kind regards, Sven
Hello
I am very sorry for that. 
Have you already spoken to our technical department so that they can take a look at the system and fix the error?
Does your internet work in the meantime?
Best regards,
Manuela
Hello
thank you,
Hello
thanks for the answer, we are happy to hear that everything is working out now with your connection.
Kind regards, Sven
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