Router Return Request

Hello, 

I signed a contact with o2 in April, and the technecian couldn’t fix the connection in the Apartment. I kep calling the company for 2 months and they kept saying they will send another technecian. Until I without any prior notice knew that the contract was cancelled.

I called the CS and they apologized and renewed the contract again and the internet was fixed in 29 June 2022.

After two months I was charged 107 Euros for not returning the router. I asked and they said sorry the new colleague made the contract didn’t include a router in your new contract, so you have to pay. and I paid.

2 days later, I got an email asking me to return the router that I already paid for!!! I contacted the CS the lady said you have to return the router!

I really need help with this!

edit o2_Solveig 19.09.2022, 20:44 Uhr verschoben von DSL  → English Community