Hia. I ordered the 02 my Home L Flex on the 24.07.2022, and I had a technician come to my apartment today. However, I have still not received a router which I thought was a part of the deal? When can I expect the router to arrive? I’m sure you’re aware of the importance of having wifi, so I really appreciate your reply. Thanks :-)
Lösung von o2_Manuela
Zur Antwort springenThe basic price of the o2 my Home tariffs does not include a router and is therefore not supplied as standard.
Please check your order confirmation to see whether you have ordered a rental router for the corresponding additional charge (according to the price list, a one-time provision price of EUR 49.99 + EUR 9.99 shipping plus monthly rental fee).
+5
Hello
welcome to our community! ✨
Awesome that you already received so good help from blablup and Joe Doe.
Thank you 😊
Did you already check your contract documents?
Is there a router listed?
If not, we can book a router for you.
We can offer the following models:
VDSL/ADSL and glass fiber:
Cable connection:
Like blablup already mentioned there will be a one time fee over 49,99€ and 9,99€ for shipping.
I am happy to hear from you again. 😊
Best regards,
Manuela
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