refund for having no Internet for ca. 1 week

Hello , from 25th March till 1st April, due to technical issues i had no Internet at home.

Why am I supposed to pay the whole bill then?

I want the refund for those days I had no Internet.

My contract is to pay for Internet, not to pay for the days without Internet, or?

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Lösung von o2_Matze 12 April 2021, 16:55

Hi @Meisam83

Welcome to our o2 Community.

Thanks for your message.

We will show you a refund for the time you had technical issues on your next invoice.

Best Regards Matze

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