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Questions on documentation for cancelling contract early due to moving abroad

  • September 18, 2023
  • 4 Antworten
  • 44 Aufrufe
T
Einsteiger:in

I am leaving Germany before the end of my broadline contract. I understand I can ask for an early cancellation by presenting three things: 1) The abmeldung, 2) A proof of new address or work contract, 3) a statement accepting additional fees from O2 for cancelation reasons.

Still, I have found several posts about these and the details are not clear to me. My questions are:

  1. I cannot give you my original copy of the abmeldung. Can I share a copy of it?
  2. I don’t understand why I must share this. It’s my personal data. Can this be avoided? In any case, I’m not sure I could get a certificate in English, let alone German. How do you deal with that?
  3. I have read different versions of this. Some posts have answers saying it’s 1 month. Others, 3 month. How many are they, exactly? 

Thanks, Laura

Lösung von o2_Matze

Hi @TabLmm / Laura

It is good that you have contacted us here, we will certainly find an answer to your questions. 

1. of course you do not have to send us original documents, legible copies are sufficient. 
2. you don't have to publish the data here in the community, you send these documents by post to our customer service in Nuremberg. The language used doesn't matter either, the documents and and your letters can be written in English or German. 
3. it used to be three months in earlier days, now it is only one month after a change in the law. 

I hope I have been able to answer all your questions satisfactorily.

Kind regards

Matze

 

    4 Antworten

    o2_Matze
    • o2_MatzeModerator
    • Moderator
    • Lösung
    • September 18, 2023

    Hi @TabLmm / Laura

    It is good that you have contacted us here, we will certainly find an answer to your questions. 

    1. of course you do not have to send us original documents, legible copies are sufficient. 
    2. you don't have to publish the data here in the community, you send these documents by post to our customer service in Nuremberg. The language used doesn't matter either, the documents and and your letters can be written in English or German. 
    3. it used to be three months in earlier days, now it is only one month after a change in the law. 

    I hope I have been able to answer all your questions satisfactorily.

    Kind regards

    Matze

     

    „Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit
    Castiel
    T
    Einsteiger:in
    • TabLmm
    • Autor
    • Einsteiger:in
    • October 24, 2023

    Hi Matze,

    Yes, my question was answered. I have a follow-up question: Can I do the cancellation via email? I see some forms for other services, but not for DSL.

     

    Thanks, Laura

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • October 24, 2023

    You can use the contact form: https://www.o2online.de/service/kontaktformular/

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Sven
    o2_Sven
    • o2_SvenModerator
    • Moderator
    • October 24, 2023

    Hello @TabLmm ,

    you can use the contactform that bs0 linked or use the online form for contract cancellations.

     

    Best regards, Sven

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