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Dear all,

 

Currently I have o2 dsl at home with 100 mbps. I would like to upgrade this to o2 home L with 250 mbps. However I have a technical question related to current line:

 

1) current DSL attainable speed is max shown as 124370 kbit/s in fritzbox 

 

If I now book a 250 mbps package , I presume it wouldn't sync because of the line limit  to any higher value right ? 

 

I just want to avoid headache afterwards  .. paying for o2 L and speed of only o2 M

More info incase relevant:

Connection type: VDSL2 17a G.Vector (ITU G.993.5)

Distance to exchange: 252m 

 

 

Thanks in advance 

 

You have MyHome L 100mbits and want to switch to Home L 250mbits for 44,99€? 

Which Router did you have? 

I have o2 myHome M which is 100 mbit and would like to switch to L which should give 250 bits down. 

 

I have a fritzbox 7590 

Edit o2_Kathi 16.08.24 Full quote removed

Hello @GreenEngineer,

we would be happy to make you an offer for a tariff change to the o2 Home L. The connection will then run via S-VDSL, so a higher speed is also possible.

We will send you the offer with the tariff details by email in the next few days. Please check whether you have a current email address on file with us.

If everything is OK, you can order the tariff change via a link in the email. Please note that your contract term will then be extended by another 24 months (from the day of the change). The change usually takes two to three weeks.

If you have any questions, please let us know.

Best regards

Giulia

Hi,

Still waiting for the email. 

Thanks in advance 

Edit o2_Kathi 16.08.24 Full quote removed

Hello @GreenEngineer 

I have now sent you the best possible contract extension offer with the o2 Home L 250 incl. Fritz!Box 7590 by email.The offer is now valid for 8 days. If you don't accept it during this time, it will automatically expire. If you can't find the email in your inbox, please check your spam folder. In accordance with the Transparency Ordinance, I would like to refer you to our “Produktinformationsblatt”.There you will find all product information listed again (without discounts).

Best regards,

Senay

Good morning @GreenEngineer 
I wanted to ask you about the offer from Senay. We are always happy to receive feedback 😊
Did you decide to go for it or what did you decide to do?
Best regards, Kathi 🌞

Hi @o2_Kathi , good morning

Thank you for following up. I have decided to not opt for the offer provided as it would take away my 5 euro discount on top of Kombi-vorteil which runs till October 2025. 

I will wait incase there will be some promotion or switch at a later stage. 

 

Thanks & Kind regards

Edit o2_Kathi 16.08.24 Full quote removed

Thank you also for your feedback @GreenEngineer 
Of course you can do that. Feel free to get in touch with us again at another time if we can provide support 😊
Best regards and have a nice weekend 💙

Kathi

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